Pharmacy and prescription drugs

Your pharmacy benefit is the part of your health insurance that covers drugs and medications that are prescribed by doctors in your plan’s network. The medications covered are generally ones that you get from a pharmacy, not the ones a doctor gives you in the office or a hospital (those are covered under your medical benefits).

Do I have pharmacy benefits?

Whether or not you have pharmacy benefits through Fallon Health depends on the plan you're enrolled in and/or the employer group you get your insurance through. The simplest way to check if you have pharmacy benefits is to look at your health plan ID card. If you have pharmacy benefits through Fallon, you'll see an OptumRx logo on the front of your card. You can also check your Summary of Benefits, Evidence of Coverage or other plan documents for details about your pharmacy benefits and drug coverage.

How does my pharmacy benefit work? What will my costs be?

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How do I find out if a drug is covered?

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Where can I get my prescription medications filled?

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More information to understand and use your pharmacy benefit

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Questions?

If you need help with your pharmacy benefits or formulary/covered drug list, please call our Customer Service Department at 1-800-868-5200 (TRS 711), Monday, Tuesday, Thursday, and Friday from 8 a.m. to 6 p.m. and Wednesday from 10 a.m. to 6 p.m. MassHealth members can call Fallon Customer Service at: 1-800-341-4848 (TRS 711) Monday through Friday, 8 a.m. to 6 p.m.