Commitment to health equity

At Fallon Health, we’re driven by the belief that everyone—regardless of their identity or specific and unique needs—deserves access to health care and the opportunity to achieve their highest level of health. We understand that no 2 people are the same, and that every member matters.

When we prioritize providing care and services that meet the unique health needs of all our members, we better serve them and our community.

At the heart of our mission—improving health and inspiring hope—is our commitment to health equity. It guides what we do as a health plan and provider of care, an employer, and a community partner. Here’s how:

We have a health equity strategic plan

Our health equity strategic plan is a multi-year roadmap that outlines the steps we’re taking to address common complexities and barriers in health care and advance health equity for all.

Key priorities of the multi-year plan focus on:

  1. Ensuring access to exceptional, equitable care
  2. Developing and implementing data-driven solutions that address avoidable barriers to improved health outcomes
  3. A diverse workforce that strives to align with/meet/understand the unique cultural and linguistic needs of our members
  4. Strong community partnerships and collaborative efforts

This plan is a commitment to action. We’re working with partners, providers, and community organizations to understand and address imbalances in health care and build trust with those we serve.

We have a culture of collaboration

Our employees’ individual skills, capabilities, and life experiences are vital to our ability to serve and understand our members, partners, community—and how we work and relate to each other.

Fallon Health nurtures a collaborative and considerate work environment by:

  • Recruiting and retaining talented and versatile teams
  • Continuously monitoring pay equity
  • Orienting and training on hiring best practices 
  • Encouraging participation in employee resource groups, which provide education, training, mentoring, and feedback opportunities 
  • Regularly surveying employees to understand their experiences and identify areas for improvement
  • Cultivating open communication and transparency through an open-door working environment
  • Holding ourselves accountable through metrics and policies such as our Inclusive Language, Anti-Harassment, and Equal Employment Opportunity policies.

We have strong connections to our community

Supplier networks

Fallon Health works with a variety of qualified suppliers and vendors, including those that are more than 51% owned, controlled, and run by businesses that are:

  • Minority-owned
  • Women-owned
  • Veteran-owned
  • Disabled-owned
  • LGBTQ+- owned

Among those recognized are businesses registered with the Massachusetts Supplier Diversity Office (SDO). To learn more, please email purchasing@fallonhealth.org.

Community engagement

We strive to make a meaningful difference wherever and whenever we can in our community. Learn more about Fallon Health's commitment to community engagement .