Training and resources

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Provider training

The University 
Fallon Health providers can complete various trainings online at no cost through The University. Visit often as we build out our provider training section. 

Current available classes:

  • Current NaviCare Model of Care training

Go to The University ►

Required training

Cultural competency
Effective March 1, 2018, Medicaid Managed Care plans are required to indicate whether each provider in their provider directories has completed cultural competency training.

Please confirm that you have been trained in meeting the cultural and linguistic needs of your patients by updating your practice information.

Product-specific training

NaviCare Model of Care (pdf)

Magellan Rx Management training (March 2023)

Optum Provider Welcome Kit

Product reference and member ID card guide (pdf) (April 2023)

ID card app for mobile devices

MassHealth ACOs

Medical Rx program
Fallon Health Medical Pharmacy Prior Authorization Program (.pptx)
Webinar recording

Links to other health resources

Carelon Behavioral Health PCP Toolkit
Carelon Behavioral Health's PCP toolkit is an excellent resource for PCPs as they diagnose and treat behavioral health conditions.

Healthwise Knowledgebase
The Healthwise Knowledgebase is an online health encyclopedia and shared decision-making tool that features information on diseases, conditions, medications and other health topics.

Massachusett Health Quality Partners (MHQP)
MHQP provides reliable information to help physicians improve the quality of care they provide their patients and help consumers take an active role in making informed decisions about their health care.

HealthCare Administrative Solutions, Inc. (HCAS)
HCAS was founded in January 2005 as the result of a commitment by leading Massachusetts health plans, including Fallon Health, to collaborate on administrative simplification initiatives for providers.