News and announcements

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July 2025 Connection newsletter

  • ACO PCP referrals requirement
  • Prohibition on billing Medicare-Medicaid enrollees
  • ACO pharmacy updates
  • New postpartum home visit benefit
  • Podimetrics termination notification
  • Coming soon! New provider portal
  • And more!

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Pharmacy updates

Fallon Health has a process in place to expedite network credentialing for all health care providers that are affected by the closures at Carey Hospital and Nashoba Valley Medical Center. Please email Fallon Health Credentialing at credentialing@fallonhealth.org to request expedited credentialing. To ensure that your credentialing file can be expedited, please make sure that CAQH is updated with all required documentation.

Community Care Qualifying Payment Amount (QPA) for non-contracted providers 

New federal and state requirements concerning surprise billing have taken effect. Fallon Health recently began paying out-of-network claims for the Community Care product pursuant to the federal No Surprises Act. The allowed amount for out-of-network claims covered by the No Surprises Act will be set at the Qualifying Payment Amount (QPA). 

  • Fallon Health is working with our vendor partner ClearHealth to identify claims subject to the No Surprises Act and to determine the appropriate QPA. 
  • For any claims paid in accordance with the No Surprises Act, the Fallon Remittance Advise (RAS) will note at a claim line level “Paid according to the qualifying payment amount (QPA), as defined by the No Surprises Act Regulations.” A Provider Adjustments and Appeals letter with additional details will be included with the RAS. 
  • If an out-of-network provider or facility wishes to initiate a 30-day open negotiation period for purposes of determining the amount of final payment to the provider or facility, they may contact ClearHealth via the secure portal https://provider.clearhs.com or by calling (866) 722- 3773.

Paper claims P.O. Box issues

When shipping paper claims that are not deliverable to a P.O. Box, (via FedEx etc.), please send to the following address:  

Fallon Health Claims- Smart Data Solutions
960 Blue Gentian Road
Eagan, MN 55121

MassHealth.

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Please note: New registrations are not being accepted until our updated provider portal is ready. If you have questions, please contact AskFCHP@fallonhealth.org.