Fallon Health Named ‘Best Customer Service’ in Central Massachusetts

Best of Central Mass badgeWorcester, Mass., December 1, 2020— Fallon Health has been named by the Worcester Telegram & Gazette as having the Best Customer Service in Central Massachusetts.

The annual award is given to “celebrate and recognize the best our community has to offer” and highlights Fallon’s commitment to its members. This is the second year in a row Fallon has taken home the honor.

“At Fallon, we have a longstanding commitment to providing exceptional customer service. This recognition, in the midst of the COVID-19 pandemic, is a tribute to our talented and dedicated employees, who strive every day to earn the trust of our members and to exceed their expectations,” said Richard Burke, President and CEO of Fallon Health.

Winners were determined by the Telegram and Gazette’s readers during voting from September 6 through September 30.

The award was announced during a virtual celebration on Thursday, November 19 during the Best of Central Mass Readers’ Choice Awards. The guide was published in the November 20, 2020 issue of the Telegram & Gazette.

Melissa Randall
Corporate Communications Manager, Fallon Health

About Fallon Health
Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation’s top health plans and is accredited by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products.