Help
Fallon Health applications, including MyFallon member portal and Provider Tools, use a service that allows you to log in to many applications through a single username and password.
What is my username?
Your username is the email address you used to register.
How do I sign in?
Members:
- Open a web browser and go to MyFallon.
- Enter your username and password.
Providers:
- Open a web browser and go to fallonhealth.okta.com.
- Enter your username and password.
What should I do if I forget my password?
Members:
- Open a web browser and go to MyFallon.
- Click "Need help signing in?"
- Click “Forgot password.”
- Enter the email address you listed in your user account settings.
- Click “Reset via email.”
- Look in your inbox and follow the prompts.
Providers:
- Open a web browser and go to fallonhealth.okta.com.
- Click "Need help signing in?"
- Click “Forgot password.”
- Enter the email address you listed in your user account settings.
- Click “Reset via email.”
- Look in your inbox and follow the prompts.
What do I do if I need to change my email address associated with my login?
Please call Fallon Health.
How do I change the way I receive my verification code?
To protect your security when you log into MyFallon, we require you to verify your identity with a code that you receive via email, text message, or voice call. To change the method by which you receive this code, follow the steps below.
- Using your MyFallon username and password, log into https://fallonhealth.okta.com/.
- At the top right of the screen, click the carrot (^) icon next to your name, and then choose “Settings” from the drop-down menu.
- Scroll to the bottom of the screen to the “Extra Verification” section.
- If the “SMS Authentication” and “Voice Call Authentication” options say “Disabled” next to them, click on the “Edit Profile” button at the top right of the screen.
![](~/media/Images/General/oktasms2.png)
If the “SMS Authentication” and “Voice Call Authentication” options have “Set up” buttons next to them, you can skip
to Step 6.
![](~/media/Images/General/oktasms4.png)
- Enter your password, and then follow the onscreen instructions to send and enter your verification code.
- Click the “Set up” button for the verification method(s) you would like to set up, then follow the onscreen instructions to enter your phone number, send a verification code and enter and verify the code.
- You’re done!
What browsers can I use?
When you log into the MyFallon member portal, please use the latest version of one of these supported browsers for the best experience:
- Microsoft Edge
- Mozilla Firefox
- Apple Safari
- iOS Safari
- Google Chrome
Because Microsoft is phasing out Microsoft Internet Explorer, some websites (including MyFallon) do not work well with that browser.
Who should I call if I need help logging in?
Please call Fallon Health.
- Members: Call the number on the back of your member ID card.
- Providers: 1-866-275-3247 (option 6)