For members with Steward Health Care providers

Fallon Health is aware of the news stories about Steward Health Care, and we are monitoring the situation. 

We understand the concern that the closure of Carney Hospital and Nashoba Valley Medical Center may be causing, and have implemented some initiatives to help our members who are impacted. Fallon Health is:

• Reaching out to impacted members and assisting them in finding new points of care or transfers to other facilities.
• Relaxing referral and authorization requirements for medically necessary covered services for impacted members as appropriate.
• Assisting members accessing care at out-of-network providers at the in-network cost share, if there is one at all.
• If you have an appointment scheduled at a Steward Health Care facility other than Carney Hospital or Nashoba Valley Medical Center, or with a Steward Health Care provider, do not cancel that appointment. You can continue to access your providers and receive your care and services. 

We are working closely with the state’s task force to help our members through this unfortunate situation. They have a website, mass.gov/stewardresources, where you can get more information and resources. You can call the Commonwealth’s dedicated Steward Health Care call center at 617-468-2189, or toll-free at 833-305-2070. The call center is available Monday through Friday from 8 a.m.–6 p.m. E.T. (excluding Massachusetts holidays).

Our members come first, and we will make sure that you receive the care you need, when you need it. If you have any questions, please call us at the number on the back of your member ID card.