Information for providers

Hanover employees have two distinct network plan options:  The Advantage Plan and Direct Care.

The Advantage Plan: Tiering

  • Tier 1: This tier includes but is not limited to local providers such as UMass Memorial, St. Vincent Hospital, Harrington Hospital, HealthAlliance Hospital, Marlborough Hospital and Reliant Medical Group. Members will have lower out-of-pocket costs when they see a provider in Tier 1.

  • Tier 2: This tier includes all other providers and hospitals in The Advantage Plan network.

Look up your tier:

Direct Care

Look up providers in Direct Care with our Provider Look-up tool

Provider Tools

Our web-based tools reduce paperwork, save valuable time, and improve communication—and they’re available at no cost to you!

For access to:

  • Eligibility verification
  • Claims metric report
  • Secure file transfers
  • PCP panel report
  • Referral monitoring report

please visit the Providers' section on