Contact us for more information

Do you have questions about Berkshire Fallon Health Collaborative?

Call:  1-855-203-4660 (TRS 711) 8 a.m.–6 p.m., Monday–Friday.
Email: cs@fallonhealth.org

Do you want more information about Berkshire Health Systems?

Website: www.berkshirehealthsystems.org

Do you want more information about Community Health Programs?

Website: chpberkshires.org

Do you have questions about MassHealth?

Call: 1-800-841-2900 (TTY: 1-800-497-4648) 8 a.m. to 5 p.m., Monday through Friday
Website: MassHealthChoices.com

Are you a provider?

Call: 1-866-275-3247
Email: askfchp@fallonhealth.org

Contact My Ombudsman

My Ombudsman is an independent organization that helps individuals, including their families and caregivers, address concerns or questions that may impact their experience with a MassHealth health plan or their ability to access their health plan benefits and services. My Ombudsman works with the member, MassHealth, and each MassHealth health plan to help resolve concerns to ensure that members receive their benefits and exercise their rights within their health plan.

My Ombudsman is knowledgeable about member rights, contractual requirements of each health plan, benefits and services available to members, as well as resources in the community. My Ombudsman is able to connect with representatives at health plans and at MassHealth to investigate and resolve concerns quickly and appropriately. 

Call: 1-855-781-9898 
Email: info@myombudsman.org
Website: www.myombudsman.org
Office: 11 Dartmouth Street, Suite 301, Malden, MA 02148. Office is wheelchair accessible.
Walk-in hours: Mondays 1 p.m.–4 p.m. and Thursdays 9 p.m.–12 p.m. and by appointment.